关于雅培

• 雅培，全球知名医疗保健公司，致力于帮助人们获得健康，拥有更美好的生活。近130年来，我们不断创新，探索改善健康的解决方案——从营养品，诊断，医疗器械，到药品——涵盖生命的每一个阶段，为人生创造更多可能。

• 雅培中国自1988年在中国开展业务，现在拥有10个办事处、2家工厂和2个研发中心，超过4,000名员工在营养品、诊断、医疗器械和药品领域，竭尽全力守护中国不同年龄阶段的人们的健康。

• 雅培在中国经营至今，已经完全融入中国的社会和发展。从2012到2017，雅培中国连续6年获得由杰出雇主调研机构颁发的“中国杰出雇主”认证。

关于雅培诊断

• 雅培诊断在100多个国家有22,000多个机构客户，是体外诊断领域的全球领导者，面向医院、参考实验室、血库、诊疗室提供各种创新的仪器系统和检测方法。采用雅培诊断的产品，客户可以实现自动化检验，方便快捷，经济高效，灵活机动。中国的医疗保健专业人士使用雅培的创新诊断仪器系统和检测方法，进行疾病的早期发现、诊断和治疗检测。

或扫二维码投递：

工作地点：南京、上海、杭州、成都、沈阳、北京、武汉、广州

MajorResponsibilities

• Delight our customers byproviding support including installation, Preventive Maintenance, TechnicalService Bulletins and repair by documenting, following-up, and closing calls asper Abbott Diagnostics quality system

• Partner cross-functionally and internally while maintaining positiverelationships and ensure issues are resolved efficiently and satisfactorilywhile exceeding customer needs

• Partner with national IT team to work on presale related communicationabout LIS, IT frame work/ structure design, IT preparation for installation andother related tasks.

• Workflow IT utility testing / trouble shooting and problem solving.

• Successfully achieve the established business metrics including servicesales, cost of service and key performance indicators for assignedcustomers/accounts

• Champion utilization of remote support tools to proactively improveinstrument up time

• Timely consolidate and collect feedback base on customer opinions on ITrelated products enhancement. 

• Responsible for NPS improvement on IT related products.

• Proactively improve expertisethrough continuous learning and certifications

  Requirement

• Bachelor’s degree or equivalent relevant experience required.

• Bachelors/Engineering Degree in Informatics /Electrical/Mechanical orMedical Technology is preferred.

• Familiar with core Lab operation process.

• Experiences in LIS (HIS) company / commercial Lab/ hospital informaticsdepartment would be preferred

• Practical experience of interfacing with customers preferred.

• Basic English skills are preferred (written and oral). Proficiency inlocal language required.

• Scope of responsibility includes representing Abbott Diagnostics toassigned customers in a professional, forthright and ethical manner. Theposition reports to a Service Manager and is accountable for achievingindividual and supporting team goals.

   

  Jr.Application Specialist / 初级应用专员

  工作地点：南京、上海、杭州、成都、沈阳、北京、武汉、广州、西安

  主要职责

1）产品使用过程中的常见疑难问题解决； 2）通过良好的沟通和协作，为销售和维修队伍提供基础的应用技术支持和常规培训； 3）支持客户的实验室认证和性能验证工作； 4）代理商应用技术支持队伍的基础支持和常规培训；

5）仪器安装后的使用、保养培训；

要求

1）具有临床医学或检验医学的教育背景。

2）具有临床医学或检验医学大于半年的实习工作经验。

工作地点：南京、上海、杭州、成都、沈阳、北京、武汉、广州、兰州、新疆、西安

Major Responsibilities

• Provide superior customerservice, through applying effective communication skills in order to buildloyalty while proactively managing and resolving high-stress situations

• Delight our customers byproviding support including installation, Preventive Maintenance, TechnicalService Bulletins and repair by documenting, following-up, and closing calls asper Abbott Diagnostics quality system

• Partner cross-functionally andinternally while maintaining positive relationships and ensure issues areresolved efficiently and satisfactorily while exceeding customer needs

• Successfully achieve theestablished business metrics including service sales, cost of service and keyperformance indicators for assigned customers/accounts

• Champion utilization of remotesupport tools to proactively improve instrument up time

• Proactively improve expertisethrough continuous learning and certifications

  Requirement

• Bachelor’s degree or equivalentrelevant experience required.

• Bachelors/Engineering Degree inBio Medical/Electrical/Mechanical or Medical Technology is preferred.

• Practical experience ofinterfacing with customers preferred.

• Basic English skills arepreferred (written and oral). Proficiency in local language required.

• Scope of responsibilityincludes representing Abbott Diagnostics to assigned customers in aprofessional, forthright and ethical manner. The position reports to a ServiceManager and is accountable for achieving individual and supporting team goals.